Effective Date: February 5, 2026 | Last Updated: February 5, 2026

1. Introduction

Welcome to the Dairy Management Application developed by NMG Software Solutions (Sole Proprietorship). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our dairy management mobile and web application.

By using our application, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our application.

2. About Our Application

Our Dairy Management Application is designed to help dairy businesses manage their operations, including:

• User registration and authentication
• Booth management and agent information
• Transaction recording and tracking
• User authorization and access control
• Communication between dairy administration and agents

3. Information We Collect

3.1 Personal Information

When you register and use our application, we collect the following personal information:

• Phone Number: Used as your unique identifier and for OTP verification
• Name: Your full name for identification purposes
• Password: Encrypted credentials for account security
• Area Code & Name: Geographic location information
• Group Code & Name: Business group affiliation
• Firm Code & Name: Dairy firm/business information
• Agent/Booth Information: Agent code, booth numbers, and related business details

3.2 Authentication Data

• One-Time Passwords (OTP): Temporary codes sent via SMS for authentication
• Authorization Status: Whether your account is authorized to use the application

3.3 Usage Information

• Application interaction logs
• Transaction records
• Login/logout timestamps
• Device information (for web and mobile access)

4. How We Use Your Information

We use the collected information for the following purposes:

• Account Management: Create, maintain, and manage user accounts
• Authentication: Verify user identity through OTP and password verification
• Authorization: Control access to features based on user roles and authorization status
• Business Operations: Manage dairy operations, booth assignments, and agent activities
• Communication: Send important notifications, updates, and support messages
• Security: Protect against unauthorized access and fraudulent activities
• Service Improvement: Analyze usage patterns to enhance application features
• Compliance: Meet legal and regulatory requirements

5. How We Share Your Information

We respect your privacy and limit information sharing. We may share your information in the following circumstances:

5.1 Within Your Organization

Your information may be visible to authorized administrators and managers within your dairy firm for business operations and management purposes.

5.2 SMS Service Providers

We use third-party SMS gateway services to send OTP codes to your registered phone number for authentication purposes.

5.3 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety.

6. Data Security

We implement industry-standard security measures to protect your personal information:

• Encryption: Passwords are encrypted using secure hashing algorithms
• HTTPS: All data transmission is encrypted using SSL/TLS protocols
• Authentication: Multi-factor authentication using password + OTP
• Access Controls: Role-based access restrictions
• Server Security: Our servers are hosted on secure Linux VPS with regular security updates
• API Security: Secure API endpoints with authentication tokens

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as:

• Your account is active and in use
• Required to provide services to you
• Necessary to comply with legal obligations
• Required for business record-keeping (typically 7 years for financial records)

When you request account deletion, we will remove or anonymize your personal information within 30 days, except where retention is required by law.

8. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Objection: Object to certain data processing activities
• Data Portability: Request your data in a portable format
• Withdraw Consent: Withdraw consent for data processing where applicable

To exercise these rights, please contact us using the information provided in Section 12.

9. OTP and SMS Communications

We use SMS services to send One-Time Passwords (OTP) for authentication. By using our application:

• You consent to receive SMS messages for authentication purposes
• Standard SMS charges may apply from your mobile carrier
• OTPs are valid for a limited time (typically 5-10 minutes)
• We do not send promotional or marketing SMS messages

10. Children's Privacy

Our application is intended for business use and is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes:

• We will update the "Last Updated" date at the top of this policy
• Significant changes will be notified through the application
• Your continued use of the application after changes constitutes acceptance

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Us

13. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of India. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts in [Your City/State].

14. Acknowledgment

By using the Dairy Management Application, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.